This badge was issued to Edward Gray on 08 Feb 2024.
Humanising IT™ - Runway 2
Issued by
HIT Global
Humanising IT™ is the intersection between IT service management (ITSM) and human-centred design. It combines the principles of ITSM with a focus on understanding and meeting the needs of users through user-centric design approaches, by integrating human-centred design into ITSM practices. Humanising IT™ Runway 2 is the second of three to achieve Humanising IT™ Foundation accreditation.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Design Thinking
- Humanising IT
- IT Service Management
Earning Criteria
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Understanding the 4Ps of IT service management and the 5Ps of human-centred design and how they compare.
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Understanding how IT service management framework and human-centred design framework and how they compare.
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Understanding techniques for brainstorming, communication & collaboration in the context of Humanising IT™.
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Understand the fundamentals of Divergent and Convergent thinking.