ITIL is the world’s leading best practice framework for implementing IT Service Management. This course introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses participants in the guiding principles, dimensions, and ITIL 4.

• Type Learning
• Level Foundational
• Time Days
• Cost Paid