This badge was issued to Melissa Szabo on 14 Dec 2022.
Expires on 14 Dec 2023
Freshdesk Omnichannel Expert Certification
Issued by
Freshworks
Earners of this badge demonstrate proficiency in setting up the Freshdesk Omnichannel CX suite. They have an in-depth understanding of how to: configure omnichannel customer support using modern channels, enhance efficiency through workflows and automation, and leverage AI capabilities to bring customer delight. The badge is issued on completion of assigned objectives.
- Type Certification
- Level Advanced
Skills
Earning Criteria
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Passed an evaluation based on understanding and use of Freshdesk Omnichannel's range of features.
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Able to successfully provide a product-based solution for customer pain points identified from a business use case.