This badge was issued to Thomas Heidenreich on 27 Oct 2022.
Expires on 04 Apr 2026
ITIL 4 ® SPECIALIST Create, Deliver and Support
Issued by
PeopleCert
ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.
Skills
- Agile Ways Of Working
- Business Change Management
- Business Plan Development
- Business Relationship Management
- Collaboration And Teamwork
- Communication
- Customer Service Management
- Deployment Management
- Driving Company Culture Change
- Education and Training Provision
- Incident Management
- Information Analysis
- Innovation And Business Improvement
- Knowledge Management
- Measurement And Reporting
- Monitoring And Event Management
- Problem Management
- Product Development
- Product Management
- Release Management
- Robotics and Automation Engineering
- Service Delivery and Management
- Service Integration And Management
- Service Level Management
- Service Validation And Testing
- Software Development And Management
- Stakeholder Management
- Supplier Management
- Systems Design
- Systems Development Management
- Systems Engineering
- UX Design, Experience and Support
Earning Criteria
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The individual has passed the ITIL 4 ® SPECIALIST Create, Deliver and Support exam.