This Record of Achievement validates that the candidate has successfully completed the Learning Journey Using SAP Service Cloud on Foundational Level. The earner is able to Identify a use case and the features and processes; Navigate and personalize the user interface; Name the steps of the customer service and field service processes; Manage Customer interaction for the communication channels e-mail and phone; Explain the use of work distribution rules and service level agreements.

• Type Learning
• Level Foundational
• Time Hours