2304 – Dealing with resistance in AI - 2021

Issued by GAIn® - The Global AI network

Implementing Artificial Intelligence in business process requires change: often a new way-of-working is required. At the same time AI-projects involve many different areas of expertise, hence stakeholders. Consequently, resistance within AI-projects is omnipresent. We believe that resistance in a project is not a one-time fix, but rather a process that should be taken care-off; continuously.

Skills

Earning Criteria

Recognizing resistance and its value - Being aware of function and appearance of resistance. Identifying the underlying motives of the resistance or objections and uncovering all the aspects related.
Understanding personal triggers in order to learn how to deal with resistance effectively - Be aware of your personal primary reaction to resistance. Learn how to proactively avoid or cope these triggers in order to make maximum impact in higher pressure situations.
Communicating from a deeper conviction with your stakeholders - Be more flexible in handling objections and seeking win-win solutions in line with the larger business goals. Manifesting a strong position as an advisor / partner.
Exam