This badge was issued to Luciano S.Mori on 07 Feb 2021.
SkillsBuild - Customer Engagement: Problem Solving and Process Controls
Issued by
IBM SkillsBuild
This credential earner knows best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The individual understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.
- Type Learning
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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Complete two courses: Problem Solving and Process Controls.
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Pass the end-of-course assessments with a score of 80% or higher.
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This credential is available to registered users of IBM SkillsBuild: