This badge was issued to Jeff Lock Jeff Lock on 10 Jul 2023.
Five9 IVA Sales Certified
Issued by
Five9
The earner of this badge has completed the Five9 IVA Sales Certification coursework. Through this certification, they have acquired knowledge of the evolution of Conversation AI, understand the Five9 Digital Workforce advantages, and can guide customers to implementing Five9 IVAs to create an exceptional CX journey for their customers while creating efficiencies for their customer's contact center agent.
- Type Certification
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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The earner consumed self-paced, on-demand content in 5 modules. Each module contained 1-3 tracks and each track resulted in a short quiz of 1-5 questions. At the end of the 5 modules, the earner took a final exam that consisted of 20 questions. 80% or higher pass rate was required to become Five9 IVA Sales Certified.