Omnichannel Agent

Issued by Zendesk

Zendesk is built for agents first, which means that the Agent Workspace is made for them. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.

Type Learning
Level Foundational
Time Hours
Cost Free

Additional Details

Skills

Agent
Customer Support
CX
Omnichannel Communications
Zendesk
Zendesk Agent

Earning Criteria

This 2 hr and 40 minute learning path includes mixed-media courses, lessons, downloadable content, and knowledge checks with a short final assessment to help you learn Zendesk Talk, Zendesk Support, and Zendesk Messaging as an agent. We recommend taking the courses in the path sequence to ensure a quality learning experience.