The badge holder demonstrates a complete understanding of the Incident and Major Incident Management process, Kyndryl and it's clients needs. The earner provides the client with a seamless process and execution with aim to restore normal service operation within service level agree-ments (SLAs) and minimize the adverse impact on business operations. The badge earner has also gone above & beyond by demonstrating innovation and continuous improvement for the area.

• Type Learning
• Level Intermediate
• Cost Free