Client Success and Support: Professional

Issued by IBM

The badge holder has a solid understanding and demonstrated skills to successfully communicate, interact with our clients, and deliver a positive support experience. The Badge holder leverages soft skills that include verbal and written communication, effective listening, team work, tooling, and Support processes. All of these are critical aspects for providing world class support.

Time Hours
Cost Free

Additional Details

Skills

Call Handling
Client Care
Communication Skills
Leadership
Problem Tracking
Soft Skills
Support Collaboration
Support Process

Earning Criteria

Completed the Standardized Training courses and passed the assessment exam on Support Policy and Procedure.
Successfully passed trouble ticket audits and received on-the-job training and mentoring from senior support experts.
Completed a self assessment describing how they applied the mentoring and training in day to day support activities.
Passed a final management interview.