This badge was issued to Andrew Clark on 27 Aug 2019.
Exam 718: Microsoft Dynamics 365 for Customer Service
Issued by
Microsoft
Passing this exam validates a candidate’s understanding of Microsoft Dynamics 365 for Customer Service. Candidates demonstrate the knowledge to implement, use, maintain, and support Microsoft Dynamics 365 and have a background in business processes and Microsoft Office.
Additional DetailsSkills
Earning Criteria
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VALIDATE SKILLS IN THE FOLLOWING AREAS:
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- Manage Cases, the Knowledge Base, and the Interactive Service Hub
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- Manage Queues, Entitlements, and Service Level Agreements (SLAs)
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- Implement Service Management Analysis and Voice of the Customer Surveys
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- Manage the Unified Service Desk (USD)
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- Manage Dynamics Field Service and the Interactive Services Hub