This badge was issued to Sivanesan Rathinam on 22 Jun 2023.
Expires on 22 Jun 2025
Genesys Cloud CX: AI - GPE & GPR Certification
Issued by
Genesys
This certification is designed to cover the Genesys Predictive Routing and Genesys Predictive Engagement features under the Genesys Cloud CX: AI umbrella. It provides an overview of a user’s expertise in the setup, configuration, workarounds, and basic knowledge of GPE and GPR.
Additional DetailsSkills
- Genesys Cloud CX: AI – GPE & GPR – Access Customer Journeys
- Genesys Cloud CX: AI – GPE & GPR – Activate GPR
- Genesys Cloud CX: AI – GPE & GPR – Configure Action Maps
- Genesys Cloud CX: AI – GPE & GPR – Configure Attributes and Segments
- Genesys Cloud CX: AI – GPE & GPR – Configure Genesys Messenger
- Genesys Cloud CX: AI – GPE & GPR – Configure GPE Commands
- Genesys Cloud CX: AI – GPE & GPR – Create Action Maps
- Genesys Cloud CX: AI – GPE & GPR – Create Outcomes
- Genesys Cloud CX: AI – GPE & GPR – Customize Action Map Reports
- Genesys Cloud CX: AI – GPE & GPR – Customize Visitor Activity Reports
- Genesys Cloud CX: AI – GPE & GPR – Define GPE Terminologies
- Genesys Cloud CX: AI – GPE & GPR – Deploy Genesys Messenger
- Genesys Cloud CX: AI – GPE & GPR – Explore GPE Analytics
- Genesys Cloud CX: AI – GPE & GPR – GPR Benefit Assessment
- Genesys Cloud CX: AI – GPE & GPR – Navigate Customer Journeys
- Genesys Cloud CX: AI – GPE & GPR – Predict Outcome Scores
- Genesys Cloud CX: AI – GPE & GPR – Routing and Evaluation Methods
- Genesys Cloud CX: AI – GPE & GPR – Run a Comparison Test
- Genesys Cloud CX: AI – GPE & GPR – Trigger Action Maps
- Genesys Cloud CX: AI – GPE & GPR – Usage of AI in GPR