A post-sales engineer who achieves Customer Centricity Level 2 considers the customer’s goals and objectives in decision-making, can communicate and negotiate effectively with the majority of customers, and deals professionally with difficult situations and customer escalations. This skill is acquired upon successful completion of the Customer Centricity Essentials workshop and all of its requirements. This workshop is part of Fortinet's Employee Skills Program: Customer Centricity series.

• Type Learning
• Level Foundational
• Time Days