Sr. MTS (VMC R & D) | VMware Software India Pvt. Ltd.
14 years of experience in Technical Support, Key Account Management, Server Management, Virtualization & Escalation Management. Presently associated with VMware Software India Pvt Ltd as Staff Premier Services Engineer. Experience in acting as escalation point to resolve support issues, driving resolution of technical support issues and sharing best practices with team members.Possess excellent communication, analytical and troubleshooting skills.