- Type Validation
Handling Client Objections
Issued by
Wharton Online
Earners of this badge have developed the key skills to understand their client's needs, anticipate their possible objections, and create a win/win in a tough situation. They have learned to better understand emotions and how to use emotional intelligence when interacting with clients. They have developed the tools and tactics to build deeper relationships across their book of business at Citi.
- Type Validation
Earning Criteria
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To earn this credential, participants must attend must complete all assignments with a passing grade within the Handling Client Objections course.