Associate Expert (Customer Service Representative) Apprenticeship Program(v.1)
Issued by
T-Mobile
The term of the occupation shall be defined by the attainment of all competencies of the position, which would reasonably be expected to occur within one-year to two years of OJL, supplemented by the minimum recommended 144 hours of related instruction per year. T-Mobile is focused primarily on investing in apprentice success and the following is the Accelerate My Performance (AMP) management system that will be used to invest in and evaluate those competencies.
Additional DetailsSkills
Earning Criteria
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The methods of assessment include performance rubrics/checklists.
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Instructional strategies include: audio visual materials, laboratory, discussion, computer-based training, coaching/mentoring, practical exercises, lectures, work-based learning.
Endorsements
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American Council on Education
This credential has been successfully evaluated by the American Council on Education for college credit. It is recommended for a total of 27 college credits. For more information about ACE Learning Evaluations, visit www.acenet.edu. -
American Council on Education
3 semester hours in Introduction to Computers in the lower-division undergraduate category -
American Council on Education
3 semester hours in Business Fundamentals in the lower-division undergraduate category -
American Council on Education
3 semester hours in Relationship Marketing in the lower-division undergraduate category -
American Council on Education
3 semester hours in Business Communications in the lower-division undergraduate category -
American Council on Education
3 semester hours in Personal Selling & Sales Management in the lower-division undergraduate category -
American Council on Education
3 semester hours in Managerial Decision Making in the lower-division undergraduate category -
American Council on Education
6 semester hours in Internship in Relationship Marketing in the upper-division undergraduate category -
American Council on Education
3 semester hours in Practicum in Customer Relationship Management in the upper-division undergraduate category
