Real Ideas Hospitality Industry Intensive - Customer Services
Issued by
Real Ideas Organisation
Earners of this badge have participated in a Cities of Learning Customer Service workshop delivered by Real Ideas Hospitality Academy. It enabled the earner to develop skills around front facing hospitality roles and the need for excellent customer service. They also will actively experience and meet the expectations of customers and bosses within the hospitality industry.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
Earning Criteria
-
Earners have learnt the importance of good customer service
-
Earners will have improved their skills in identifying customer behavior and perception and learnt techniques for handling escalating situations
-
Earners will feel confident in taking telephone calls and dealing with customer enquiries
-
This badge requires you to be a Real Ideas member.
Standards
This badge has been mapped to the Participation Layer of the Cities of Learning Spine. Earners meet expectations, can interact with learning and are able to join in with others.