Earning Criteria

• Earned a passing score on a peer-reviewed final assignment that required analyzing a key customer's challenges, identifying key stakeholders, recommending a solution, and creating a compelling value narrative.
• Determine the long-term and short-term macroeconomic factors most likely to affect their customers.
• Recognize the often competing demands of the stakeholder community in the public sector and map a customer's stakeholder using a modified five forces model.
• Explore the complex financial, budgetary and procurement processes of public sector organizations and the implications of these processes for selling to them.
• Brainstorm and recommend a business model innovation for a customer that is designed to improve their service delivery model.