SMAX Support Engineer specialists have proven their ability to support the needs of an IT business and to use SMAX to perform tasks including resolving incidents and restoring normal service operation, identifying and investigating problems, managing change implementation to enhance IT service usage, scheduling and managing changes using the change calendar, using change analytics, managing the deployment of changes through a release cycle, creating reports and personalizing the dashboard.

• Type Certification
• Level Foundational
• Cost Paid