Certified Performance Consultant 2022 (PCM)
Issued by
Learning and Performance Institute
The badge holder uses a consulting approach to partnerships, to help their clients face up to their own problems and find appropriate solutions.
Earning Criteria
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Demonstrate the skills needed to become an effective internal consultant and business partner.
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Build rapport and trust.
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Listen to the client.
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Think analytically and follow a process.
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Challenge and ask questions to find the root causes of problems.
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Focus on realistic action.
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Silence own personal demons.
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Be brave and authentic.