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HelpDesk Stats Weekly

Issued by Kent State University

In this learning experience students will learn in depth about Call Center statistics and reporting tools. A student earning this badge will complete a weekly report and present the statistics in the weekly HelpDesk Stats meeting with leadership. Prerequisites: "HelpDesk Standard Call Certified" plus 1 other HelpDesk badge.

Type Learning
Level Advanced
Time Months
Cost Free

Skills

Earning Criteria

Complete training on reporting systems and how to pull applicable reports
Complete training on building report that is delivered to leadership