Customer Service Training Mastery

Issued by Kent State University

To receive the Customer Service Mastery badge, additional customer service techniques will be learned to build excellent customer service as habitual actions for professional as well as personal interactions.

Type Learning
Level Advanced
Time Weeks
Cost Free

Skills

Barriers To Communication
Customer Service
Dealing With Emotions
Setting Expectations

Earning Criteria

Complete Customer Service Training Mastery workshop and workbook. Complete a "Practice Example" in 3-4 weeks to display active utilization of principles.
Share weekly with your immediate supervisor any customer interactions that were made better by the tools learned with this training.
Review the Customer Service Workbook twice annually to refresh, recall, and remind.