Handling Customers - Formatech
Issued by
ILM
Handling Complaints and Difficult Customers Program is an ILM Recognized program of learning, created and delivered by Formatech for business professionals. The program aims to develop knowledge and skills by introducing learners how to put their great communication skills to work, draw on their superpower of reading the situation, and use these eight psychological tips for managing difficult customers to save their customers from churning.
Additional DetailsSkills
Earning Criteria
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Use the Right Attitude
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Deal with different Types of Customers
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Handle different situations
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Solve Customer Complaints and Regain Trust
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Handle different types of difficult and challenging customers