Communication Skills - Formatech
Issued by
ILM
Mastering Face to Face Communication Program is an ILM Recognized program of learning, created and delivered by Formatech for business professionals. The program aims to develop knowledge and skills by introducing learners how to convey information—instructions, policies, procedures, decisions, etc., so the listener will hear, read, understand what is said, agree and accept the message, and react as intended by the manager or sender of communication.
Additional DetailsSkills
Earning Criteria
-
Understand the importance of Face to Face Communication
-
Convey believability by ensuring the verbal, vocal, and visual elements of their face to face communication deliver a consistent message
-
Replace negative or neutral habits with those that will improve their interpersonal effectiveness
-
Develop and practice the nine behavioral skills of effective face to face communication
-
Communicate better in tricky and heated conversations