This badge earner understands the techniques for selling IBM Technology Support Services (TSS), including: making a personal introduction; recapping the client’s main goals; describing a solution in the client’s language; proving quantitative value; and next steps to achieve the client’s goal. Lastly, the earner is able to demonstrate these skills in a mock scenario that pulls in all the elements of the selling process.

• Type Learning
• Level Intermediate
• Time Hours
• Cost Free