This credential earner understands how to use technical support skills in everyday professional settings. The earner can systematically and effectively troubleshoot technical problems, and they can use diagnostic tools and tracking systems to solve and log customer issues. The earner is able to apply customer service skills such as conflict mitigation and de-escalation techniques in order to address customer problems. The earner is prepared to take the CompTIA ITF+ exam for certification.

• Type Validation
• Level Intermediate
• Time Weeks
• Cost Paid