SEED TLS Lenovo PC Experienced
Issued by
IBM
This badge issued as achievement of expert state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis and performance troubleshooting. In addition they are able to provide assistance and recommendations over most of the components in the client environment.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Obtain feedback from your functional manager
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The technical support specialist (experienced) must prove their expertise in the last 18 months (be on the respective experienced job role- example: LTE and Senior Front office agent)
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Tech Support specialist must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months (Think40 and Sys40 are considered as proof).
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.