SEED TLS Global Control Centers Experienced
Issued by
IBM
This badge issued as achievement of advanced state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis and performance troubleshooting. In addition they are able to provide assistance and recommendations over most of the components in the client environment.
- Type Validation
- Level Advanced
- Time Months
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Obtain feedback from your functional manager
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Provided certificate of completed SEED Multi-Dimensional Assessment for the Experienced Tier.
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Obtain one of the following badges:
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The Customer support specialist must prove their experience of 18 months in Production supporting Control Center Process and having 9 months with Professional Badge.
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Customer support specialist must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months (Think40 considered as proof).
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.