SEED TLS Multi Vendor Services Server Professional
Issued by
IBM
The badge holder demonstrates interest to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM Remote Technical Support for Multi-Vendor WINTEL (x86) or UNIX Servers and effectively provides Remote Technical Support to clients with minimal assistance, utilizing knowledge and technical skills to help provide a solution.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Skills
- Case Management
- Customer Service
- Debug & Analysis
- Multivendor Server
- Multi Vendor Services Server
- Multivendor Support
- Multi Vendor Support
- MVS
- Server Support
- Technical Acumen
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your Coach/Mentor and Functional Manager.
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Provide evidence of completed SEED Multi-dimensional Assessment for MVS Server Professional level.
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The badge earner must prove their experience in the respective job role by working on client-opened cases in the last 6 to 18 months.
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The badge earner must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.