SEED TLS Multi Vendor Services Server Experienced
Issued by
IBM
The badge holder demonstrates solid technical knowledge & experience in Wintel and UNIX servers. The candidate shows accountability for full client satisfaction in problem resolution (medium - high complexity cases). Decompose problems for effective resolution and demonstrate leadership by coaching others in delivering technical support solutions. Recognized by team members as a senior agent in their area of expertise and contribute towards completion of various side projects and assigned tasks.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
- Case Management
- Customer Service
- Debug & Analysis
- Multivendor Server
- Multi Vendor Services Server
- Multivendor Support
- Multi Vendor Support
- MVS
- Server Support
- Technical Acumen
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your Coach/Mentor and Functional Manager.
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Provide evidence of completed SEED Multi-dimensional Assessment for MVS Server Experienced level.
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The badge earner must prove their experience in the respective job role by working on client-opened cases for more than 1 year.
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The badge earner must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months. (Think 40)
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Acquire the SEED TLS Multi Vendor Services Server Professional badge.
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Provided example(s) of a technical contribution with high impact. (High impact is considered a change/process/action plan that resolves an issue that can delay or interrupt the normal process of the team/client, etc.)
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.