SEED TLS Client Service Management Professional
Issued by
IBM
This badge is issued for the achievement of professional level of capability and experience working as a Client Service Manager. The badge earner maintains and builds trusted client relationship and demonstrates fundamental experience in using tools, processes, and skills to achieve client satisfaction and to meet IBM’s targets.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM.
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Obtain your functional manager's endorsement.
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The Client service manager must prove their experience by working with clients in the last 12 months, meeting their requirements.
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The Client service manager must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months (Think40).
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.