SEED Project Escalation Manager Professional
Issued by
IBM
The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and tailor action plans without the need of supervision.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Earning Criteria
-
Must be an employee of IBM
-
Finished all Professional level learning activities and packaged badges; Completed education and training with mentor on a complex issue; Have completed necessary technical skills education based on the products they support as escalation owners.
-
Have completed the relevant multi-dimensional assessments in the roadmaps.
-
Has between six months and two years of Project Escalation Management experience; Has experience with all non-technical common type of cases which are in the Project Escalation Management playbook; Have worked with at least three different Business Units; Have participated at least one Escalation Management Team (global or local) project, demonstrating and leadership.
-
Performed at least one best practice session in team to share experience, with focus on critical situation that have been handled. Highlighted the skill needed to resolve it with successful outcome; Performed at least one introduction session to introduce individual project(s), with focus on project management skill; Obtained feedback from project(s) member.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.