SEED Project Escalation Manager Explorer
Issued by
IBM
This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and obtain all the needed support information and construct or use existing action plan under the mentorship of a senior technical representative.
- Type Validation
- Level Foundational
- Time Years
- Cost Free
Skills
Earning Criteria
-
Must be an employee of IBM
-
Finished all explorer level learning activities and packaged badges.
-
Have completed the relevant multi-dimensional assessments in the roadmaps.
-
Has at least six months of Project Escalation Management experience.
-
Demonstrated the use of various techniques of soft skills techniques with a short description how these have been utilized in managed escalation cases with focus on diffusing the escalation.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.