- Type Validation
- Level Foundational
- Time Days
- Cost Paid
Customer Engagement - Communication & Personality Dynamics
Issued by
IBM
Understands methodologies and best practices for building rapport and engaging in productive communication. Has demonstrated knowledge of communication skills that are clear and concise, understands when/how to say "No" and effectively collaborates with colleagues. Exhibits knowledge of personality and behavioral characteristics critical to customer success. Has shown an ability to self-evaluate personality strengths and weaknesses and apply strategies necessary to improve upon these attributes.
- Type Validation
- Level Foundational
- Time Days
- Cost Paid