YGAM Innovation – Best Practice in Safer Gambling Programme

Issued by City & Guilds

This individual has successfully completed YGAM Innovation's Best Practice in Safer Gambling Programme by demonstrating the implementation of practical responsibilities and organisational practices towards customers on safer gambling. YGAM Innovation are experts in safer gambling training and the trading arm of the charity YGAM who educate young people about the dangers of problem gambling and work with industry to educate staff in providing safer gambling environments.

Type Learning
Level Intermediate
Time Days
Cost Free

Skills

Earning Criteria

The programme criteria: • Attended for a full day and behaved in a professional manner • Completed workbook activities • Participated in individual and group exercises • Demonstrated the professional attributes to deal effectively with customers, by managing risk, conflict resolution and communication, problem solving & emotional intelligence, whilst working within the organisation’s licence conditions and conforming to the industry Codes of Practice