Public Services Level 2 Award in Operational Delivery - Principles (3815-12)
Issued by
City & Guilds
This qualification is for learners working in the Operational Delivery Profession across Local Government, enabling Learners to develop the required knowledge and understanding for employment and/or career progression within the Operational Delivery Profession. Covering principles of working in operational delivery, providing customer service, equality & diversity, & calculating liabilities/entitlements. Suitable for learners 16 years old, or over. Ofqual Accreditation No 601/2733/8
Skills
Earning Criteria
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This person is able to: 1. Understand the scope of the operational delivery profession 2. Understand the organisation’s guidelines, principles and procedures for standards of conduct in operational delivery 3. Understand the requirements for maintaining personal safety and secruity and being altert to the security of others 4. Know how to work within the limitations of their role 5. Know how to comply within the limitations of their role
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This person is able to: 1. Understand the organisations data secruity policies and procedures 2. Understand how and why data is protected in the organisation 3. Understand how to share data securely 4. Understand how to dispose of documents and information communication technology securely