Earning Criteria

• A Level 6 Professional Recognition Award learner will typically:
• have senior management responsibilities
• take responsibility for achieving organisational objectives
• take responsibility for managing a programme of substantial change or development
• identify and manage resources to meet organisational objectives
• take responsibility for motivating, delegating and empowering others
• promote innovation and generate ideas for improvement
• take responsibility for promoting, monitoring and maintaining compliance to professional standards
• establish, lead and maintaining effective communication
• develop and implement standards for customer service
• evaluate the impact of professional development on self and the organisation
• address problems that are complex and non-routine
• use autonomy to make judgements, demonstrating an ability to understand different perspectives, approaches and schools of thought
• They are able to: 1.1 Take responsibility for promoting, monitoring and maintaining compliance of self and others with professional standards  1.2 Assess complex information and evidence to inform risk management  1.3 Evaluate, make judgments and select the necessary actions to take when issues of non-compliance with professional standards occur
• They are able to: 2.1 Use informed judgment and understanding of different perspectives and contextual factors to establish, lead and maintain communication with people regarding complex matters  2.2 Use informed judgment to constructively manage barriers to effective communication and respond in a considered way
• They are able to: 2.3 Critically appraise the way information is communicated, recorded, shared and stored by self and others in line with relevant legislation, policies and procedures and make recommendations for improvement
• They are able to:  3.1 Take responsibility for achieving organisational objectives through clear and focussed leadership  3.2 Manage a programme of substantial change or development  3.3 Take responsibility for identifying and managing resources to meet organisational objectives  3.4 Promote innovation and generate ideas for improvement which are compatible with organisational values
• They are able to:  4.1 Critically evaluate own performance to assess competency to meet current and emerging work demands  4.2 Use research to prepare a plan to meet personal and organisational objectives  4.3 Evaluate the impact of professional development on self and the organisation
• They are able to: 20.  5.1 Create a culture of mutual support and cohesion when working with others  5.2 Respond to the organisations or project needs by taking responsibility for motivating, delegating and empowering others to achieve challenging outcomes  5.3 Make informed judgments on the effectiveness of collaborative work within organisation or own area of responsibility to determine how improvements may be made
• They are able to:  6.1 Use research to develop and implement standards for customer service in own area of responsibility  6.2 Develop and implement appropriate methods to assess customer satisfaction  6.3 Evaluate customer feedback to inform service level improvements and shape future developments within the organisation or own level of responsibility  6.4 Act decisively to manage customer complaints or changes in levels of customer satisfaction
• They are able to: 6.5 Establish a customer focussed ethos in area of responsibility by responding to the needs of actual and potential customers
• This qualification is regulated by OFQUAL