Earning Criteria

• A Level 5 Professional Recognition Award learner will typically:
• have line management responsibilities
• anticipate, plan and lead change
• manage resources
• constructively work with others to develop and maintain good working relationships
• set direction and inspire others to work together to achieve challenging outcomes
• generate creative ideas to inform best practice and continual improvement
• monitor compliance with professional standards
• implement an effective communication strategy
• develop and maintain good customer relationships to support the customer focussed culture of the organisation
• analyse, identify and access professional development
• address problems that are well-defined but complex and non-routine
• exercising autonomy and judgement in decision making which takes into account the views and perspectives of others
• They are able to: 1.1 Monitor compliance of self and others with professional standards and propose areas for improvement 1.2 Develop and implement measures for reducing the risk of non-compliance of professional standards within own area of responsibility 1.3 Make informed judgments to manage a situation where there may have been a breach of professional standards
• They are able to: 1.4 Develop strategies that promote relevant professional standards in own area of responsibility which fosters a culture of continuous improvement
• They are able to: 2.1 Respond to the needs of a target audience by implementing an effective communication strategy  2.2 Evaluate relevant complex information, draw conclusions and communicate findings to others in a manner that is consistent with relevant legislation, policies and procedures  2.3 Manage barriers to effective communication constructively, recognising and taking action to resolve personal and (where appropriate) team conflict
• They are able to: 2.4 Analyse the way information is recorded, shared and stored and make recommendations for improvement
• They are able to:  3.1 Demonstrate clear, positive and motivational leadership skills  3.2 Anticipate, plan and lead change in own area of responsibility  3.3 Develop performance targets for self and others based on the needs of the organisation, knowledge of resource requirements and operational capacity  3.4 Consistently meet challenging outcomes by managing resources in a timely manner  3.5 Develop ideas to promote best practice and continuous improvement
• They are able to:  4.1 Evaluate own performance to develop a plan to address own development needs  4.2 Take responsibility for identifying and accessing learning opportunities to meet development needs  4.3 Evaluate the impact of professional development undertaken
• They are able to:  5.1 Set direction, gain commitment and inspire others to work together to achieve challenging outcomes  5.2 Actively contribute to the development of others by offering own expertise and guidance to enable them to realise their goals  5.3 Evaluate different perspectives and make judgments to address complex problems which may occur when working with others
• They are able to:  6.1 Determine a benchmark for customer service based on customer expectation, operational capacity and organisational objectives  6.2 Evaluate the levels of customer satisfaction in own area of responsibility and implement a strategy to improve customer service 6.3 Develop and maintain good customer relationships and take action to resolve complaints in line with organisational and legal guidelines
• This qualification is regulated by OFQUAL