Earning Criteria

• A Level 4 Professional Recognition Award learner will typically:
• have first line responsibility for managing day to day activities
• manage resources in own area of responsibility
• constructively work with others to develop and maintain good working relationships
• develop and maintain good customer relationships
• identify and access opportunities for professional development
• be able to apply professional standards in own area of responsibility
• communicate effectively and manage information in line with organisational and legal requirements
• consistently meet aims and objectives
• exercise autonomy and judgement in work role
• consider the views and perspectives of others in decision making
• address problems that are well-defined but non-routine
• They are able to: 1.1 Apply professional standards to own working practice 1.2 Support others to comply with professional standards 1.3 Identify and manage the risks and issues of non-compliance in own area of responsibility 1.4 Manage a situation where professional standards may have been breached  1.5 Complete documentation and/or reports relevant to professional standards
• They are able to: 2.1 Respond to the needs of a target audience by communicating in a form and manner which is appropriate to the task 2.2 Manage barriers to communication constructively 2.3 Apply relevant legislation, organisational policies and procedures when communicating with others 2.4 Manage information in line with relevant legislation, organisational policies and procedures
• They are able to: 3.1 Display appropriate leadership skills in own area of responsibility 3.2 Lead others by example in meeting own performance targets, promoting good practice, innovation, and working within the remit of their role 3.3 Plan for the achievement of goals by identifying and managing barriers to success 3.4 Identify and manage resources to meet outcomes 3.5 Manage a project or task to achieve set outcomes in a timely manner
• They are able to: 4.1 Analyse own performance and identify areas for improvement 4.2 Develop a plan to improve own knowledge and skills 4.3 Access opportunities for professional development 4.4 Evaluate the effectiveness of professional development undertaken 4.5 Maintain a record of professional development
• They are able to: 5.1 Constructively work with others to achieve set goals 5.2 Give explicit encouragement, share expertise and motivate others within the work environment 5.3 Develop effective interpersonal skills to overcome conflict or differences in opinion which may impact on working relationships
• They are able to: 6.1 Assess who the customer is and what the customer expects 6.2 Develop and maintain good customer relationships 6.3 Collect and analyse information to measure customer satisfaction 6.4 Identify and manage the implementation of improvements to customer service 6.5 Manage customer complaints within own area of responsibility and in line with organisational and legal guidelines
• This qualification is regulated by OFQUAL