Level 3 Certificate in Retail Knowledge (1013-32)
Issued by
City & Guilds
This qualification is aimed at learners who work in a supervisory retail role or would like to develop their skills further, perhaps as part of professional development in preparation for a management role. Suitable for learners aged 16 and over. Ofqual Qualification No: No: 500/7350/3
Earning Criteria
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Learners will have covered a variety of skills depending upon the range of optional units taken. These include how to:
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Understanding customer service in the retail sector
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Understanding the management of risks to health and safety on the premises of a retail business
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Understanding the retail selling process
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Understanding the development of personal and team effectiveness in a retail business