Level 3 Award in MOT Test Centre Management 3428-03
Issued by
City & Guilds
Aimed at approved MOT Testers who wish to move into MOT Test Centre Management or current MOT Test Centre Managers who wish to have their skills and experience recognised. This Driver and Vehicle Standards Agency (DVSA) approved qualification covers how to manage the legislative and compliance requirements of a vehicle test, how to deal with customer service problems within a vehicle test centre, how to develop and supervise staff within a vehicle test centre. Ofqual Accreditation No: 601/8982/4
Skills
Earning Criteria
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They are able to:
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Understand their responsibilities for maintaining health and safety in vehicle test centres
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Know the requirements for carrying out pre-checks in a vehicle test centre
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Know how to comply with the legal requirements for carrying out vehicle tests
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Know the information required for compliance as a vehicle test centre
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Understand their responsibilities for maintaining compliance with the requirement for authorisation
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Know how to deal with customer service problems within a vehicle test centre
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Understand how to deal with customer service problems within a vehicle test centre
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Know how to prevent customer service problems from re-occurring within a vehicle test centre
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Understand their own responsibility to others within a vehicle test centre
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Know how to keep themselves and others up to date within a vehicle test centre
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Understand the importance of monitoring performance within a vehicle test centre
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Understand quality management systems and methods within a vehicle test centre
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Understand the requirements of a quality audit within a vehicle test centre
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Understand how to prepare your vehicle test centre for a quality audit