Level 2 Extended Certificate in Travel and Tourism (4976-03)

Issued by City & Guilds

This qualification is aimed at learners who are already have some knowledge of or experience in the travel and tourism industry. The Learner will have knowledge and skills required to work within the travel & tourism sector and is able to choose from a range of specialised units including UK Travel and Tourism Destinations, Resort Representatives, Retail Travel Suitable for learners aged 16 and over. Accreditation No: 600/6758/5

Skills

Earning Criteria

They are able to:
Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries ; Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries; Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries Learners will have gained knowledge in the following mandatory unit:
Principles of customer service in hospitality, leisure, travel and tourism
This qualification contains a range of optional units which the learner will have achieved depending on their work role and work setting. They will be able to provide additional separate evidence of those optional units
This qualification is regulated by OFQUAL
This qualification is regulated by Qualification Wales
This qualification is regulated by SQA in Scotland: