Level 2 Diploma in Travel and Tourism (4976-04)
Issued by
City & Guilds
This qualification is aimed at learners who are already have some knowledge of or experience in the travel and tourism industry. The Learner will have knowledge and skills required to work within the travel & tourism sector and is able to choose from a range of specialised units including UK Travel and Tourism Destinations, Resort Representatives, Retail Travel Suitable for learners aged 16 and over. Accreditation No: 600/6762/7
Earning Criteria
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They are able to:
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Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries ; Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries ; Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
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They are able to:
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Communicate effectively in travel and tourism workplaces ; Promote a positive self-image ; Present information effectively to others ; Work as part of a team ; Learners will have gained knowledge in the following mandatory units: Principles of customer service in hospitality, leisure, travel and tourism Interpersonal skills for the travel and tourism workplace