Level 2 Diploma in Reception Services (8064-05)
This diploma covers transferable and role specific skills, ensuring graduates are ready not only for a specific job but for a career in hospitality. By incorporating the latest industry trends and technology, this qualification prepares the graduates for international work, taking their first step towards a successful career. It is aligned to the Global Hospitality Certification, developed in partnership with Worldchefs and employers around the world. (City & Guilds qualification number 8064-05)
This person knows the structure and job roles and career opportunities in the hospitality industry. They know how legislation and regulations affect hospitality businesses, the health and safety requirements, the importance of profitability and how people and technology contribute to business success. They understand effective communication, good guest service and how to resolve issues. They know the principles of sustainability and how to implement sustainable practices.
This person has professional standards and can work as part of a team. They also know how to develop their own skills and knowledge and review their development. The understand the roles and responsibilities in reception services, the office skills used in reception, the systems and processes, as well as guest accounts and payments. They understand how reception service impacts on guest experience.
This person can prepare the reception area for guests, maximise sales opportunities and provide a booking service. They can provide guest welcome and service and arrival or departure service. They can perform reception office skills and handle cash and guest accounts.