Earning Criteria

• This person knows the structure and job roles and career opportunities in the hospitality industry. They know how legislation and regulations affect hospitality businesses, the health and safety requirements, the importance of profitability and how people and technology contribute to business success. They understand effective communication, good guest service and how to resolve issues. They know the principles of sustainability and how to implement sustainable practices.
• This person has professional standards and can work as part of a team. They also know how to develop their own skills and knowledge and review their development. They understand housekeeping systems and processes and can maintain and operate a linen service. They are able to prepare for and service guest rooms and public areas, as well as provide guest service.