Earning Criteria

• They are able to: Understand the requirements of written and verbal business communication; Produce written business communications;  Communicate verbally in business environments
• Understand the organisation and administration of meetings; Understand the organisation of travel and accommodation; Understand how to manage diary systems; Understand how to use office equipment; Understand the use of mail services in a business context; Understand customer service in a business environment.
• Understand how to prepare business documents; Understand the distribution of business documents; Understand how information is managed in business organisations
• Understand organisational structures; Understand the organisational environment 
• Manage personal performance;  Manage their own time and workload;  Identify their own development needs;  Fulfil a personal development plan
• Understand the principles of effective team working;  Maintain effective working relationships with colleagues;  Collaborate with colleagues to resolve problems
• This qualification also contains a range of optional units which the learner will have achieved depending on their work role and work setting. They will  provide additional separate evidence of those optional units.  To see the full range of optional units in this qualification please see the qualification handbook on the City & Guilds qualification webpage.  
• This qualification is regulated by OFQUAL
• This qualification is regulated by Qualification Wales
• This qualification is regulated by SQA in Scotland