Level 2 Certificate in Principles of Business and Administration - 4475-02

Level 2 Certificate in Principles of Business and Administration - 4475-02

Issued by City & Guilds

This person has successfully achieved all the requirements for the Level 2 Certificate in Principles of Business and Administration by developing knowledge and understanding of everyday and complex administrative tasks such as managing information and supporting events. They have also gained an understanding of project management, innovation and change in the business environment (Ofqual Qualification Number: 501/0159/6 and City & Guilds Qualification Number 4475-02)

Skills

Earning Criteria

  • This person understands the principles of providing administrative services such as reception services, telephone, mail procedures, diary management, organising travel and accommodation, maintaining stationery stock. They understand the use of office equipment, information technology and managing electronic and paper based information and documents.
  • This person knows the principles of personal responsibilities when working in a business including employment rights and responsibilities, the purpose of health, safety and security, accountability, effective communication and team working with colleagues. They are aware of the types of problems that may occur in a business environment and how to deal with them.
  • As this qualification contains a range of optional units, this person has knowledge from the following areas:
  • Understanding business innovation and change 1. Purpose and business implications of innovation and change 2. How to contribute to innovation and change 3. The process of change
  • Supporting business events 1. How to provide support during a business event 2. The importance of behaving professionally 3. Dealing with problems at a business event
  • Understanding business budgets 1. The purpose of budgets 2. Developing and managing budgets
  • Understand principles of working in the public sector 1. Characteristics of the public sector 2. Public sector structure 3. Role of the public sector in providing services 4. How individual roles contribute to service provision 5. Finances in the public sector 6. How public sector organisations work with other agencies 7. The reasons for monitoring and measuring public sector performance 8. How the public sector interacts with the UK political system 9. The purpose of accountability
  • Understand project management 1. Difference between projects and routine work 2. Preparation and planning 3. Monitoring and evaluating 4. Evaluation techniques