Level 1 Award in Customer Service (Hairdressing Route) - 8989-21
Issued by
City & Guilds
This individual has successfully achieved all the requirements for the Level 1 Award in Customer Service (Hairdressing Route) (8989-21) by completing the following unit - The Principles of Customer Service.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
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This individual has stated how to deliver good customer service
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This individual has stated different communication methods
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This individual has stated how to provide good customer service in line with organisational procedures
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This individual has stated how to effectively deal with customer queries, problems and complaints.
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This individual has been assessed by an externally set and marked test. The question paper took the form of a series of short answer questions and scenario-based tasks in which it is assumed that the individual is dealing with customer queries and problems.