Front of House Manager (Centre Island / Crowne Plaza Liverpool City Centre)
Issued by
City & Guilds
The holder of this badge has an extensive knowledge and a proven track record in managing the front of house operations within a hotel or a hospitality establishment with accommodation. This individual is responsible for the overall running of the reception and front of house service which includes managing and developing people, budgeting and forecasting and contributing to the implementation of the establishment strategic plan.
Additional DetailsSkills
- Budgeting
- Compliance
- Department Head
- Developing People
- Forecasting
- Front Of House Manager
- Front Of House Operations
- Guest Service
- Hospitality
- Hotel
- Managing Resources
- Managing Teams
- Managing Training
- Profitability
- Reception Operations
- Recruiting
- Solving Problems
- Strategic Planning
- Sustainability
- Technology
Earning Criteria
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The holder of this badge has met ONE of the following requirements:
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1. Achieved a performance review rating which has been set by their employer and confirmed as meeting the standards of the ‘Front of House Manager’ badge, part of the City & Guilds Global Hospitality Benchmark
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OR
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2. Prepared and submitted a portfolio of evidence, while completing their day-to-day work, which has been assessed as meeting the standards of the ‘Front of House Manager’ badge, part of the City & Guilds Global Hospitality Benchmark